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Policies

Billing Policy

Wellness Shopping Online currently accepts American Express, Master Card, Visa, Discover, and PayPal as methods of payment.  The customer will be charged in USD currency at the time of purchase.

Orders are shipped promptly Monday through Friday, and are packaged for shipment the same day if they are placed by 1PM PST.  Wellness Shopping Online ships all over the world, and the amount of time it takes an order to reach the customer depends on the location, as well as the selected shipping method. If a product ordered is out of stock and cannot be shipped, Wellness Shopping Online will contact the customer and process a partial refund.

Transactions

The charge(s) from Wellness Shopping Online appear on credit card statements as Creatrix Solutions LLC. Customers should save a copy of each transaction for their records. A copy of the original Invoice is required to return products.

Satisfaction and Returns Policy

Returns are accepted on new, unused items within 30 days of purchase for United States customers, and 45 days for International customers. Customers must pay a processing fee and shipping costs of returned items to Wellness Shopping Online. Open bottles and used equipment cannot be returned.  

Please see the Shipping & Returns Policy page or International Shipping page for more information.

Privacy Policy

Customers may provide Wellness Shopping Online with two types of information upon visiting the website:

1)      Personal information knowingly disclosed and collected on an individual basis – such as names, emails, and phone numbers

Customers’s personal information is only used for business purposes, providing customer service, and making products and services available to customers and prospective customers. This information may be occasionally used to contact customers regarding new services or special offers they may find valuable.  The lists used to send out product and service offers are developed, managed, and designed to safeguard the customers security and privacy.

2)     Website information collected on an aggregated basis – such as date and time of website visits, pages viewed, time spent on the website, and other websites visited just before and after Wellness Shopping Online

Wellness Shopping Online’s website uses “cookies”, a standard technology, and web server logs, to collect information about how the site is used.  Cookies are a web browser feature that allows web servers to recognize the computer that is used to access a web site. Cookies are small pieces of data stored by a user’s web browser on the user’s hard drive. Cookies can remember information a user accesses on one web page in order to simplify subsequent interactions with that website, or streamline their transactions on related web pages. None of this information is associated with an individual customer.

Customers website information is only used to gather information about a user’s browsing activities in order to constantly improve Wellness Shopping Online and better serve customers. This information helps Wellness Shopping Online be user-friendly and meet consumer needs.

Cookies help Wellness Shopping Online collect important business and technical statistics. Web server logs display how many users visit the website and evaluate its visitor capacity. These technologies are not used to capture any personally identifying information, although they do permit Wellness Shopping Online to send focused online banner advertisements to customers. Wellness Shopping Online may provide aggregated information about customers, sales, web site traffic patterns, and related information to affiliates or reputable third party sites, but this information does not include personally identifying data, except as otherwise provided in the Privacy Policy.

Wellness Shopping Online uses encryption/security practices to safeguard personal information collected from unauthorized access or disclosure and accidental loss, alteration, or destruction.

To opt out of receiving offers from Wellness Shopping Online, customers can unsubscribe by responding to the email newsletters they receive in their inbox.

Wellness Shopping Online is not responsible for practices employed by websites linked to or from its website, nor the information or content contained therein.

Questions?

Further questions regarding any of Wellness Shopping Online’s policies can be submitted here.