Shipping and Returns Policy
TERMS AND CONDITIONS
Orders placed Monday through Friday by 1 PM Pacific Time are bagged the same day. A shipping label is printed, and the package is then picked up by the shipping carrier on the next business day.
Wellness Shopping Online receives inventory shipments on a weekly basis, and does everything possible to keep adequate inventory levels on hand in order to fulfill orders placed by the cutoff time. Shipments are occasionally disrupted due to weather conditions beyond control, or seasonal holidays. Customers whose orders are affected for more than 48 hours due to these circumstances will receive an order message about the delay.
Wellness Shopping Online can ship to virtually any address in the world, however; there are restrictions on some products, and some products cannot be shipped to international destinations.
When a customer places an order, shipping and delivery is estimated based upon the availability of items ordered and the shipping option selected. Depending upon the chosen shipping provider, the shipping date estimates may appear on the shipping quotes page.
Free shipping is available to customers in the continental United States on all supplement, equipment, and media orders. U.S. orders over $100 are automatically upgraded to priority mail, unless it is a sauna or larger item, which is shipped via Fedex ground.
International customers should visit the Int'l Shipping page to learn how to upgrade their orders and receive them more quickly.
WARNING: International countries may assess VAT and Custom Import fees that must be paid BY YOU prior to delivery.
Customers should track their packages to determine expected time of delivery, and contact local authorities to take delivery of the order. In the event the package is unclaimed and returned to Wellness Shopping Online, the customer will only receive a partial refund, due to shipping costs, handling, and a restocking fee.
Damaged, Missing, and Non-Working Items
Claims for items damaged, missing, or received in a non-working order, must be made within 14 days of package delivery to qualify for shipping insurance coverage. The customer must submit pictures of the packaging and damage to the items, and keep all the original packaging and item until further notified. Wellness Shopping Online will submit a claim and require the customer to sign a claim form. Failure to meet these requirements will cause a denial of the shipping insurance claim, and Wellness Shopping Online will not be responsible for the cost of replacement.
Our Terms and Conditions, including incorporation of full Warranty Information, are located here: https://www.wellnessshoppingonline.com/warranty/
Wellness Shopping Online strives to make sure its customers have the best possible online shopping experience. We only sell what we believe are the best products to balance body chemistry, and detoxify heavy metals from the body’s system. We are about health, healing, and wellness for the whole body, mind, and spirit. Consequently, Wellness Shopping Online only stocks the freshest and best natural products available to naturally meet customer expectations.
Regarding all supplements: 1) Results may vary from what is listed 2) Statements have not been evaluated by the Food and Drug Administration 3) Products are not intended to diagnose, treat, cure or prevent any disease.
As the staff at Wellness Shopping Online, we will do everything possible to ensure that customers are satisfied with their purchases. Customers who receive an incorrect or defective product will be issued a full refund if the request is made within 30 days of purchase for United States customers, and 45 days for international customers. If the return is due to company error, Wellness Shopping Online will pay the return shipping cost.
Unopened or unused items can be returned for store credit, exchange, or refund less the shipping and processing fees. EXCEPTION: No refunds will be issued for Hair Analysis laboratory testing, or on supplements that have been discontinued by the manufacturer.
To return an item, login to the customer account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. A copy of the original Invoice must be enclosed in the package with the returned item(s). We recommend insuring returns because only items received in new condition are eligible for a refund. A notification will be sent via e-mail once the returned item is received and processed.
United States Returns
Any unused items must be returned within 30 days of purchase. Returns or partial returns incur a $5 processing fee, in addition to the actual shipping expense incurred by Wellness Shopping Online, which was not paid by the customer at the time of purchase. USA supplement orders have free shipping, but the customer must still pay for shipping if supplements are returned.
If an order is returned because the customer refused shipment, the customer will be charged a restocking fee to cover the costs. This fee will not exceed the shipping cost, and a $5 processing fee to restock the order.
Any unused items must be returned within 45 days of purchase. Returns or partial returns incur a $5 processing fee, in addition to a restocking fee equal to the actual shipping expenses incurred by Wellness Shopping Online and not paid by the customer at the time of purchase.
Often times Wellness Shopping Online is charged for the outbound and returned inbound shipping fees on refused international shipments, which reduces the amount of the customer’s eligible refund.
International customers who wish to cancel an order and receive a refund for an order that already shipped will be receive an additional charge, due to the cost of international shipping. A restocking fee will incur to cover the expense. The restocking fee will not exceed actual shipping and packaging costs, or the $5 processing fee.
All returns should to be sent to Wellness Shopping Online’s facility:
214 E Albany Ave Building E101
Kennewick, Wa 99336
Refunds can be expected within six weeks of returning the package, but it may be received quicker.