Shipping and Returns Policy

Shipping & Handling | Terms and Conditions

Order Processing

Orders placed Monday through Friday by 1 PM Pacific Time are bagged the same day. A shipping label is printed, and the package is then picked up by the shipping carrier on the next business day.

Wellness Shopping Online receives inventory shipments on a weekly basis and does everything possible to keep adequate inventory levels on hand in order to fulfill orders placed by the cutoff time. Shipments are occasionally disrupted due to weather conditions beyond control, or seasonal holidays. Customers whose orders are affected for more than 48 hours due to these circumstances will receive an order message about the delay.

Shipping Options and Restrictions

Wellness Shopping Online can ship to virtually any address in the world, however, there are restrictions on some products, and some products cannot be shipped to international destinations. 

Shipping options available for customers include:

shipping-carrier-options.png

  • First Class Mail*
  • Priority Mail
  • Priority Mail Express**
  • FedEx Ground
  • FedEx 2nd Day
  • FedEx Overnight**
  • DHL Express***

 *U.S. orders of 1 pound or more and International orders of 4 pounds or more do not qualify for First Class Mail.

**Expedited USPS and FedEx orders placed by 1 pm Pacific time, Monday-Friday, are packaged and driven to the carrier’s headquarters the same day. Charges for expedited shipping include this hand carried courier service.

***DHL Express is only available to International customers. This excludes customers in Spain, Norway, Thailand, Russian Federation, and Greece.

When a customer places an order, shipping and delivery is estimated based upon the availability of items ordered and the shipping option selected. Depending upon the chosen shipping provider, the shipping date estimates may appear on the shipping quotes page.  

U.S.A. orders only:  Supplement orders under $50 are now subject to shipping charges. However, customers may increase their order total to $50 or more and receive free shipping. Customers whose orders qualify for free uninsured shipping have the option to pay for insurance.

International customers only: There is no longer a restriction on the number of items per order with DHL Express International. Orders placed by 10 am Pacific time, Monday-Friday, are picked up from our office the same day. International customers may visit the Int'l Shipping page to learn how to upgrade their orders and receive them more quickly. 

 WARNING: International countries may assess VAT and Custom Import fees that must be paid BY THE CUSTOMER prior to delivery.

ALL non-supplement orders:  Shipping charges apply. The fixed rate shipping method has been replaced with live quotes based on the delivery address. Customers who order both supplements and non-supplements may receive lower shipping charges by placing separate orders.

Customers are responsible for tracking their packages to determine expected time of delivery and contact local authorities to accept the delivery of the order. In the event the package is unclaimed and returned to Wellness Shopping Online, the customer will only receive a partial refund due to shipping costs, handling, and a restocking fee.

Damaged, Missing, and Non-Working Items

Claims for items damaged, missing, or received in a non-working order, must be made within 14 days of package delivery to qualify for shipping insurance coverage.  The customer must submit pictures of the packaging and damage to the items, and keep all the original packaging and item until further notified. Wellness Shopping Online will submit a claim and require the customer to sign a claim form. Failure to meet these requirements will cause a denial of the shipping insurance claim, and Wellness Shopping Online will not be responsible for the cost of replacement.

Warranty

Our Terms and Conditions, including incorporation of full Warranty Information, are located here:  https://www.wellnessshoppingonline.com/warranty/ 

Customer Satisfaction

Wellness Shopping Online strives to make sure its customers have the best possible online shopping experience. We only sell what we believe are the best products to balance body chemistry, and detoxify heavy metals from the body’s system. We are about health, healing, and wellness for the whole body, mind, and spirit. Consequently, Wellness Shopping Online only stocks the freshest and best natural products available to naturally meet customer expectations.  

Regarding all supplements: 1) Results may vary from what is listed 2) Statements have not been evaluated by the Food and Drug Administration 3) Products are not intended to diagnose, treat, cure or prevent any disease.

The staff of Wellness Shopping Online will do everything possible to ensure that customers are satisfied with their purchases. Customers who receive an incorrect or defective product will be issued a full refund if the request is made within 30 days of purchase (for United States customers) or 45 days (for International customers). If the return is due to company error, Wellness Shopping Online will pay the return shipping cost.

 

 

Returns & Refunds Policy

Unopened or unused items can be returned for store credit, exchange, or refund less the shipping and processing fees. EXCEPTION:  No refunds will be issued for Hair Analysis laboratory testing, or on supplements that have been discontinued by the manufacturer.

To return an item, login to the customer account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. A copy of the original Invoice must be enclosed in the package with the returned item(s). We recommend insuring returns because only items received in new condition are eligible for a refund. A notification will be sent via e-mail once the returned item is received and processed.

United States Returns

Any unused items must be returned within 30 days of purchase. Returns or partial returns incur a $7 processing fee, in addition to the actual shipping expenses incurred by Wellness Shopping Online that were not paid for by the customer at the time of purchase. USA supplement orders over $50 will qualify for free shipping, but the customer must still pay for shipping if supplements are returned.  

If an order is returned because the customer refused shipment, the customer will be charged a restocking fee to cover the costs. This fee will not exceed the shipping cost, and a $7 processing fee to restock the order.

International Returns

Any unused items must be returned within 45 days of purchase. Returns or partial returns incur a $7 processing fee, in addition to a restocking fee equal to the actual shipping expenses incurred by Wellness Shopping Online and not paid by the customer at the time of purchase.

Often times Wellness Shopping Online is charged for the outbound and returned inbound shipping fees on refused international shipments, which reduces the amount of the customer’s eligible refund.

International customers who wish to cancel an order and receive a refund for an order that already shipped will be subject to an additional charge due to the cost of international shipping. A restocking fee will incur to cover the expense. The restocking fee will not exceed actual shipping and packaging costs, or the $7 processing fee.

All returns should to be sent to Wellness Shopping Online’s facility:

214 E Albany Ave Building E101

Kennewick, WA 99336

Refunds can be expected within six weeks of returning the package, but it may be received sooner.